Submit a Dispute

At [AVENZA], we strive to provide every customer with a smooth and satisfying shopping experience. If you believe there has been an issue with your order that could not be resolved through our customer support team, you may submit a formal dispute for review.

When to Submit a Dispute

You can submit a dispute if you experience:

• Incorrect or damaged products

• Missing items from your order

• Delivery issues

• Incorrect charges

• Refund or replacement concerns

• Any unresolved order-related problem

Required Information

Please include the following details:

• Full Name

• Order Number

• Email Address

• Phone Number

• Description of the issue

• Photos or supporting documents (if applicable)

Review Process

Our support team carefully reviews every dispute. Most disputes are resolved within 3–7 business days. We may contact you for additional information if required.

Contact Information

Phone: +92 322 7564870

Our goal is to resolve every dispute fairly and as quickly as possible.